The 9 Best Shopify Chatbot Apps in 2025

Managing customer support and marketing on a Shopify store becomes easier with the right chatbot app. And with the introduction of AI, this is a market that’s poised to explode in coming years.

We’ve put together a curated list of 9 top Shopify chatbot apps (free and paid options) that integrate seamlessly with Shopify. 

Each summary covers key features, pricing, and unique benefits – including AI capabilities, automation, integrations, and customization – to help your brand enhance customer service, streamline operations, nurture customer relationships and boost sales.

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The Top 9 Chatbot Apps for Shopify Stores

If you don’t have a chatbot on your website, now’s the time to add one.

Chatbots have shown to increase website conversion rates by anywhere from 10 to 100%. Customers use them (88% of shoppers have had a first-hand experience with chatbots in the last year), and while some still have trepidations about AI, studies show 83% of people either trust the information given by AI chatbots, or are neutral on it.

(In case you missed it, we wrote in-depth about how AI is transforming ecommerce in a recent edition of The Retention Edge)

Ready to integrate an AI-powered live chat on your site? Here are ten options to help you do it.

Tidio Live Chat & AI Chatbots

Tidio provides a comprehensive customer experience platform with live chat for proactive selling, an AI chatbot (Lyro) for automatic question resolution, and customer interaction tools like cart preview, order history, and product recommendations in chat.

It includes a ticketing system, visual chatbot builder, and analytics, with integrations like Zendesk, Mailchimp, Google Analytics, and Klaviyo.

Tidio supports multiple languages including English, German, French, Italian, Portuguese (Brazil), and Spanish, and is popular with U.S. businesses.

• Key Features: Includes live chat, AI chatbot, customer interaction tools, ticketing system, and integrations with Zendesk and Mailchimp.
• Best For: Comprehensive customer experience management, suitable for businesses needing robust support and sales tools.
• Pricing: Free plan includes live chat for 50 users and Flows for 100 visitors/month. Paid plans include Customer Service from $29/month (100-1,000 conversations), Flows from $29/month (up to 40k visitors), and Lyro AI Chatbot from $39/month (200 conversations), all with 7-day free trials and no Tidio branding as an add-on.

Relish.ai Chatbot + ChatGPT

Relish.ai acts as an AI-powered shopping assistant, automating support and sales with features like instant GPT-powered product recommendations, order tracking, cancellation, and returns.

It drives sales through nudge, exit-intent, and personalized campaigns, integrating with Shopify Inbox, Gorgias, Zendesk, Klaviyo, and Recharge, and auto-trains from store data without manual setup.

• Key Features: Acts as an AI-powered shopping assistant, automating support and sales with integrations like Gorgias and Zendesk.
• Best For: Personalized and efficient customer interactions, ideal for brands seeking advanced AI solutions.
• Pricing: Plans range from $29.00 to $599.00 with a 14-day free trial, using a recurring charge model, with changes noted in recent analytics.

SmartBot: Leading AI Chatbot

SmartBot offers AI-driven customer support that learns and adapts to store products, providing 24/7 support with AI chat invitations to drive conversions.

It includes GPT-powered chat for personalized recommendations and order tracking, supporting multiple languages like English, French, German, Spanish, Japanese, Dutch, Portuguese, Chinese, Russian, and Korean. It is popular with U.S. businesses and works with the latest Shopify themes.

• Key Features: Provides AI-driven support, GPT-powered chat for recommendations, and multi-language support, enhancing sales and customer engagement.
• Best For: Automating customer support and boosting sales with advanced AI capabilities.
• Pricing: Free plan for 50 chats/month, Basic at $30/month (1,000 chats), Standard at $60/month (2,000 chats), and Pro at $300/month (unlimited chats), with varying product and training support levels.

Dondy: WhatsApp Marketing+Chat

Dondy focuses on WhatsApp marketing and chat, with a key feature being abandoned cart automation via WhatsApp, aimed at recovering sales through mobile communication.

It is noted for its high rating on the Shopify App Store (4.9/5 on over 950 reviews) and free plan availability, providing an ease way for brands to start running WhatsApp-based customer engagement.

• Key Features: Focuses on WhatsApp marketing and abandoned cart automation, ideal for recovering sales through mobile communication.
• Best For: Brands looking to leverage WhatsApp for sales recovery and customer engagement.
• Pricing: Free plan available, with additional charges likely for advanced features, billed in USD every 30 days.

Moose: Live Chat WhatsApp, FAQ

Moose provides multi-channel support including live chat, WhatsApp, FAQ, helpdesk, and widgets, offering easy support options for customers.

It is rated highly for its simplicity and effectiveness, with a free plan, making it accessible for stores needing diverse communication channels.

• Key Features: Offers multi-channel support including live chat, WhatsApp, FAQ, helpdesk, and widgets for easy customer interaction.
• Best For: Providing support through various channels, especially for businesses with diverse customer touchpoints.
• Pricing: Free plan, with potential additional charges for advanced features, billed in USD every 30 days.

Gobot – AI Chatbot + Quiz

Gobot offers AI-guided shopping quizzes to guide shoppers to the right products, with robust product recommendation logic and data integration with tools like Klaviyo.

It includes design customization and AI support automation chatbots to handle repetitive inquiries, reducing response times and improving satisfaction.

• Key Features: Features AI-guided shopping quizzes, support automation, and customization options for personalized shopping experiences.
• Best For: Guiding customers to the right products and automating support, particularly for interactive sales strategies.
• Pricing: Free to install, with the first 5,000 engagements free, and full service setup/management pricing at Gobot's pricing page.

Gorgias Helpdesk, Chat & FAQ

Gorgias provides a unified helpdesk for all support channels (email, chat, social, voice, SMS), with AI Agent handling order updates, refunds, and subscription management.

It enables self-serve support with FAQ and Order Management, offers live chat, and connects with over 100 ecommerce-specific app integrations, increasing conversions with AI-powered recommendations.

• Key Features: Provides a unified helpdesk, AI automation, live chat, FAQ, and integrations with over 100 ecommerce tools.
• Best For: Streamlining customer support across multiple channels, perfect for businesses needing a centralized support system.
• Pricing: Basic at $60/month (300 tickets), Pro at $360/month (2,000 tickets), Advanced at $900/month (5,000 tickets), and Enterprise Custom, with a 7-day free trial.

ChatBot by Text

This app excels in personalized product recommendations and support automation, integrating seamlessly with platforms like LiveChat, Facebook Messenger, WordPress, Slack, Zapier, and Freshdesk.

It offers customizable chatbot templates and widgets, enabling tailored greetings and product suggestions in chat, enhancing the post-sales experience by allowing customers to check order status. It is compatible with the latest Shopify themes and supports English.

• Key Features: Offers personalized product recommendations, automates support, and integrates with platforms like LiveChat and Facebook Messenger.
• Best For: Brands focusing on personalized customer interactions and support.
• Pricing: Offers plans such as Starter at $50/month (1,000 valid chats), Team at $149/month (5,000 valid chats), and Business at $499/month (25,000 valid chats), with additional charges of $1 per 100 chats, including all integrations and a 14-day free trial. Team and Business plans include advanced reporting, data security, and premium support.

Formilla Live Chat + Chatbot

Formilla offers real-time chat and chatbots proven to increase sales and improve support, with visitor tracking, lead qualification 24/7, and marketing popups to boost conversions.

It includes mobile apps for live chat and integrates with Zapier, supporting English and rated highly for ease of use.

• Key Features: Offers real-time chat, chatbots, marketing popups, and visitor tracking to boost conversions and support.
• Best For: Engaging customers in real-time and enhancing sales through interactive marketing tools.
• Pricing: Free plan for 30 chats/month, Premium at $24.99/month (2 agents), Professional at $49.99/month, Growth at $69.99/month, with additional $19.99/month for custom/AI bots, and a 15-day free trial.

Related: Check out the Best Email Marketing Apps currently available for Shopify stores

The Power of AI Chatbots for Shopify Stores

The customer service and engagement game is changing, fast.

You used to have to choose between providing 24/7 live chat (and a massive operating expense that comes with it), or delayed response times that could come too late to help many customers (especially when you have customers around the globe).

Now, with AI, brands can provide instant answers to customers’ questions, without paying people to sit by a computer all day.

Sure, this was possible with basic, rule-based chatbots. But now, with AI Agents that leverage generative AI and natural language processing, brands are able to put out customer service agents that learn from interactions, handle complex conversations, and can autonomously manage in some cases as much as 80% of customer inquiries​.

Just ask Probiotic Maker, who saw a 30% increase in sales, 30% increase in email subscribers and 30-50% reduction in support tickets as a result of adding AI chat to their website.

And they don’t need to go to the bathroom, and you don’t pay them to sit around scrolling Facebook and TikTok.

AI Agents are great at resolving repetitive queries, identifying potential issues before they escalate, and integrating seamlessly with CRM and helpdesk platforms​.

Ultimately, they have the potential to level up your customer service game, while simultaneously cutting down your operational costs (helping you withstand rapidly rising CAC).

Want to Integrate Live Chat with Your Shopify Store (and App)?

All Shopify brands should have live chat on their website. You don’t want to risk losing a customer because of a relatively simple question blocking their purchase, which could have easily been answered by an AI-powered chatbot.

Luckily, there are many highly regarded apps on the Shopify App Store to choose from. We’ve curated a list of the best above (but feel free to do your own research to find the one that fits your requirements the best).

It’s also important that, if you have an app, the chatbot works in your app as well.

Unfortunately, many Shopify mobile app builders have restrictions on which or how many apps you can integrate into your app, and that may limit the range of chatbots you have to choose from.

But if you build your app with MobiLoud, you don’t have to worry about this.

MobiLoud is a no-code mobile app solution, but unlike other app builders, you don’t have to worry about your apps and features working inside of your mobile app.

The way we operate, everything from your website will work on your mobile app, guaranteed. That means any Shopify chatbot app, no matter how niche or complex, will work in your app just as it does on your website.

The same goes for all your other integrations.

MobiLoud doesn’t limit you the way other app builders do. If you want to learn more, and see an interactive preview of what your site will look like as an app, book a free consultation now.