Help Center
The most common questions about building and managing a mobile app with MobiLoud. For more detail, browse our documentation or get in touch.
Yes, the value comes from increasing repeat purchase behavior. Apps live on the customer’s home screen and push notifications reach them instantly, which drives more frequent sessions and better retention than email or SMS alone. Brands see higher conversion from returning customers, better LTV, and more reliable re-engagement. Because you’re not spending six figures on custom app development, the gains aren’t swallowed by build costs. The economics work for mid sized stores all the way up to enterprise retailers.
This is a common and important question. Simply launching an app doesn’t guarantee downloads, but a strategic launch makes all the difference. Success isn’t about hope; it’s about integrating the app into your customer journey. We guide you through a proven process to make your app a natural next step for your audience.
With the right promotion-like smart app banners on your website and exclusive in-app offers-our clients typically see 15-30% of their website visitors convert into app users. These aren’t just casual browsers; they are often your most loyal customers. They are actively choosing a more dedicated channel to engage with your brand, which is the first step toward higher lifetime value.
Yes. MobiLoud builds on your existing website, whether you use Shopify, BigCommerce, WooCommerce, Magento or a custom platform. Your checkout, loyalty, reviews, subscriptions and integrations work in the app. Your team keeps managing one website, and the app picks up changes automatically.
Yes, MobiLoud works perfectly with Shopify and Shopify Plus. Your app will sync completely with your Shopify store, including all your products, collections, and third-party app integrations. Your checkout, analytics, and customer accounts all work smoothly. It’s the most effective way to turn your Shopify store into a premium native app. You can learn more on our Shopify page.
Not at all. MobiLoud is a fully managed service, which means we handle all the technical aspects of the app for you. Your team’s focus remains on what they do best: running your website and your business. We act as your dedicated app team.
Our service covers the entire lifecycle of the app. This includes the initial configuration and design, the entire app store submission and approval process, and all ongoing maintenance and updates. Whenever you make a change to your website-whether it’s adding a new product or updating a collection-the app updates instantly and automatically. You get all the benefits of a mobile app without any of the operational overhead.
Switching to MobiLoud is a smooth process that preserves your existing user base. We publish your new app as an update to your current app listing on the App Store and Google Play. This ensures that your existing users will automatically receive the new version without having to download a separate app.
This transition is also an excellent opportunity to re-engage your audience. We’ll work with you to develop a relaunch campaign, using push notifications and other promotions to announce the new and improved app experience. You get to keep your valuable app store presence and user installs, all while upgrading to a more powerful, easier-to-maintain solution.
Long-term engagement is built on providing consistent value. The key is to use the app’s unique features, especially push notifications, in a way that is helpful, not noisy. It’s about sending the right message to the right person at the right time.
Our team will help you implement a proven push notification strategy from day one. This includes setting up automated flows for critical moments, such as welcoming new users or reminding them of abandoned carts. The most successful brands use their app to offer exclusive content, early access to sales, and app-only discounts. By making the app the best place to get special treatment, you give users a compelling reason to keep it on their home screen and keep coming back.
We stay involved long after your app goes live. Our team monitors performance, keeps your app compliant with App Store and Google Play requirements, and handles all platform and OS updates. We also run your post-launch onboarding, guide you through best practices, and help you set up effective push notification and engagement flows. The customer success team provides launch guidance and ongoing support. On Enterprise, a dedicated manager reviews usage, retention and revenue with you, recommends improvements and coordinates the next steps. The goal is to make your app an always-on, high performing channel without adding work to your team.
MobiLoud turns your existing website into a custom iOS and Android app. Our team designs, builds, launches and maintains it, and your checkout, integrations and custom features keep working. The result is a channel that brings customers back more often and drives repeat purchases.
You do. The app is published under your Apple Developer and Google Play accounts, giving you full ownership. We manage and maintain it for you as part of our ongoing service.
We support Shopify, WooCommerce, BigCommerce, WordPress, and custom or headless sites. If your site is responsive and performs well on mobile web, we can turn it into a top-quality mobile app.
MobiLoud has been building apps since 2013, giving us over 12 years of experience. We were one of the first platforms to offer a reliable, conversion-focused solution for turning websites into native apps. Over the years, we’ve helped thousands of businesses launch mobile apps without needing to invest in expensive custom development or ongoing maintenance.
No, the app is completely white-labeled. There’s zero MobiLoud branding visible to your customers. From the app icon, name, and splash screen to the interface itself, it’s fully branded to match your business. Your users will only see your logo, colors, and content - it looks and feels like a custom-built app made just for your store.
No. If you cancel, the app can’t remain live in the app stores. MobiLoud is an ongoing service rather than a one time build. Your app relies on our platform, continuous updates, monitoring, and infrastructure to stay functional and compliant with Apple and Google requirements. That includes keeping up with OS changes, updating dependencies, maintaining push notification services, and ensuring the app meets evolving store policies. Without an active subscription, those essential services stop, so the app has to be taken down. You still retain full ownership of your website and all your content.
Your app keeps running as normal. Your price is based on monthly active users and changes as the app grows. We review usage quarterly against the previous three months, so one busy month does not set your bill on its own.
MobiLoud accepts credit card payments. Invoicing, bank transfer and purchase orders are available on agreed terms.
You pay the monthly or annual subscription and any add-ons you choose, due at sign-up for the first period. You can ask for a free app preview before signing up.
We always use a subscription model because work on a mobile app doesn’t end once it’s live. Apps require ongoing maintenance to keep up with SDK updates for iOS and Android version changes, as well as updates for the App Store and Google Play requirements.
Additionally, key components like push notification and analytics SDKs, along with our platform, need regular updates for security and performance.
A subscription also ensures you have access to support whenever you need it-even years after launch, whether for something as small as updating app store screenshots or more significant adjustments. This model provides the reliability and ongoing service you can count on.
Fees are based on monthly active users, measured as unique devices that opened the app at least once in a 30-day window, reported in Google Analytics or Firebase.
MobiLoud starts at $799 per month. See pricing
Usage is reviewed quarterly against the previous three months, so a single busy month does not set your bill on its own.
You subscribe on our standard terms, with no negotiated contract to work through before you can start.
Custom contracts and payment terms are available on agreed terms. We start from our own agreement, and your legal team is welcome to review it and send redlines.
Yes, you need to register as a business for both Apple and Google developer accounts. This is so you're fully in control of your mobile app and you own the relationship with both Google and Apple.
To register, your business will need a D-U-N-S Number. This is a unique nine-digit identifier assigned to businesses by Dun & Bradstreet, used worldwide to verify a company’s legal status and identity. Both Apple and Google use this number to ensure that your business is legitimate.
Once you have the D-U-N-S Number, you can proceed with registering for both the Apple Developer Program, which costs $99 USD per year, and the Google Play Developer Program, which has a one-time registration fee of $25.
We encourage you to initiate the registration process with Apple and Google right after signing up with us, to avoid any hold-ups later. By the time we have completed work on your app, your accounts should be ready to go.
Note we don't support individual or personal accounts.
Active users are the number of people who download and use your app within a 30-day period. You can track this easily using services like Google Firebase or Google Analytics.
We charge based on active users for two key reasons. First, it ensures our business model is aligned with your success. As your app grows, our pricing scales with it, meaning we're invested in helping you increase engagement and revenue. We provide ongoing support to help you make the most of features like push notifications and work with you on strategies to grow your app’s impact.
Second, more active users create higher demands on our systems and support. As your app becomes more popular, it requires additional resources, technical assistance, and system capacity. By charging proportionally, we can ensure that we’re able to maintain a high level of service and support as your app scales, even if you reach millions of users.
Yes, if you're not on a contract, you can cancel with 30 days' notice.
At the end of your paid subscription period, you will close your account, delete the app, and ensure the app is removed from the App Store and Google Play, or replaced by one from another vendor.
We don't offer partial refunds. Once fees are paid, they will cover the full period without exceptions.
Your price moves up with usage rather than anything switching off.
Usage is reviewed each quarter against the previous three months, so the bill follows sustained growth rather than one spike.
You pay a recurring monthly or annual fee because MobiLoud is more than just a one-time service.
The fee covers the ongoing license for our platform and ensures continuous support from our team.
We keep your app updated, optimized, and ready to perform at its best, while also handling all technical aspects like updates, app changes, and ensuring compliance with app store requirements.
It's not just about app updates when there's a new iOS or Android version. This ongoing element is critical for maintaining a high-quality app that adapts as your business grows and your website changes.
Our team also helps you with app marketing, user engagement strategies, and maximizing the impact of push notifications to keep your users engaged and generate incremental revenue.
We invest a significant amount of effort into every app from the moment you sign up. MobiLoud isn't just software, it’s a full-service solution where our team partners with you to ensure your app is successfully launched.
Due to the custom nature of our work and the resources involved, we are unable to offer refunds. This applies to monthly fees and annual fees.
The only exception is if your app is repeatedly rejected by Apple or Google due to a MobiLoud platform-specific functionality issue outside of your control. In this case, we will offer a refund for any monthly or annual subscriptions paid. However, this does not cover rejections based on your website's functionality, business model, design, or the type of business you operate. For example, Apple and Google have specific requirements around licensing and the types of apps they allow, which are factors outside our responsibility. Similarly, we will not provide refunds when you choose to proceed with a mobile app with us but are dissatisfied with the options offered by Apple and Google around monetization and in-app purchases e.g. If you're unable to use your website's subscription mechanism to sell content in your app.
This policy reflects the shared commitment required to ensure a successful app launch.
Yes, we handle the full publishing process to both the Apple App Store and Google Play Store. Your app will be listed under your own developer accounts and fully branded with your assets. We help you prepare all the materials, ensure compliance with app store guidelines, and take care of updates and submissions on an ongoing basis.
From the moment you sign up and provide the necessary information, we typically take 5 to 10 business days to prepare and deliver the first version of your app for review.
The full process to get your app live generally takes around 4 weeks. This timeline includes key steps like making design adjustments, preparing app store graphics, testing, and incorporating your feedback to ensure everything is ready for submission.
Your involvement is critical during this process. You’ll need to review and approve your app, sign up for required developer accounts, and provide feedback on test builds.
Once the app is submitted, Apple and Google’s review process can take anywhere from 7 to 10 days, depending on feedback or changes requested by the app stores’ QA teams.
To ensure a successful launch, it’s a good idea to prepare marketing activities and materials ahead of time. However, we recommend scheduling these activities only after your app has been officially approved by Apple and Google.
Yes. MobiLoud guarantees App Store and Google Play approval. The team prepares your app, handles submissions and addresses review feedback until approval. MobiLoud checks your website and business requirements before the build so any store eligibility issues can be discussed early.
You can continue using your existing analytics platforms such as Google Analytics, GA4, or similar platforms. The app also supports native push analytics and additional tracking integrations for a unified performance view.
Based on industry benchmarks and what we see from similar apps, you can expect around 20 to 35% of your monthly unique visitors to install the app over time. App installs tend to build steadily, especially when promoted with smart banners, email flows, and incentives. As your push notification strategy kicks in, you’ll see strong retention and repeated visits from your app users.
Launching your app is just the first step. We help you promote it to ensure strong adoption and engagement.
We provide smart app banners and QR codes to drive app downloads directly from your website. These ensure your website visitors know your app is available and can download it with a single tap.
For eCommerce brands, we help set up push notification automations, including cart abandonment and promo campaigns, to drive repeat sales.
With our done-for-you push notification service, we don’t just set up the channel, we run it for you. We help draft and schedule push messages based on your marketing calendar, promotions, and product launches.
We also provide guidance on app store optimization, marketing best practices, and retargeting strategies to maximize installs. If needed, we can work with your team to integrate the app into your broader marketing efforts.
Yes, we can definitely show proof that your app will boost your revenue. Many of our clients report significant improvements in key metrics after launching their apps with MobiLoud.
For example, Rainbow Apparel saw a 7X increase in mobile customer lifetime value, a 10% boost in average order value, and a 2X increase in mobile conversion rate after launching their app. Similarly, Sleefs experienced a 30% increase in average order value, 3X more visits per user, and a 40% rise in conversion rate after switching to MobiLoud.
Some clients have even seen an 80-100x return on investment from their app. Push notifications are a key driver of these results. They help engage users and keep them coming back regularly, which leads to more repeat sales and higher customer lifetime value.
Our case studies clearly show how businesses like yours can benefit from launching a mobile app. By offering a more convenient way for your most loyal customers to interact with your brand, an app can drive more engagement, increase sales, and grow revenue over time.
We work closely with you from the start to guide you through promoting your app and ensuring it’s a success.
Our team helps implement site changes that can drive downloads, such as adding smart app banners and buttons to key areas of your website.
We'll also provide you with a full strategy to promote your app effectively to your existing audience.
This includes tactics like:
Once these are executed, we see our customers adding thousands of app users every single month and eventually generating 15-25% of their revenue from their mobile apps.
Yes. MobiLoud designs your app around how customers browse and buy on a phone, with native tab bars, navigation and push notifications. Your checkout and website features keep working, and customers open your app directly from their home screen.
No. You keep managing your website as usual. MobiLoud handles app design, builds, submissions and technical maintenance. Your team reviews the designs and tests the app with us before launch, with no second codebase to maintain.
Yes. MobiLoud designs and builds custom app layouts around your brand and how your customers shop. We can change the home screen, navigation and key interactions while your website keeps powering the app.
Yes. MobiLoud provides full multilingual and multi-store support on Enterprise. We can configure your app to detect language automatically or let users switch manually, and we handle localization for app store listings and push notifications.
Book a free consultation to discuss your requirements in more detail.
MobiLoud supports multi‑store and international setups without a problem. Multi-currency sites work out of the box. If you need multi-configuration setups, like multiple versions of your store within the app, we can support this as well. We work with many global brands with complex setups, and can almost certainly accommodate your needs.
Yes, the app's loading times are identical to your website's. MobiLoud apps function as a native app around your mobile site, so performance is directly tied to how your site performs on mobile browsers. If your mobile site is fast, the app will be fast too. We also provide support and guidance to help optimize performance further if needed.
MobiLoud lets you create a unique shopping experience for your app users with app-exclusive products and discounts for Shopify stores. This helps drive more engagement and purchases through your mobile app.
App-Exclusive Products
You can mark specific products as only available in the app, ensuring they do not appear on your website. This is done through Shopify’s metafields, and we provide a simple setup process to make it work. Read more on App Exclusive Products.
Once configured:
App-Exclusive Discounts
You can also offer discount codes that only work within the app, encouraging more users to shop through the app instead of the website. Read more on App Exclusive Discounts.
Once enabled:
If you need help setting up app-exclusive products or discounts, our team is available to assist.
Yes. Our team designs key pages for the phone, such as the home screen, category browsing and product pages. You can also run app-only products, pages and discounts from your website.
Yes. Our team sets up your tab bar, splash screen, app icons and colors to match your brand. We also design the page layouts and interactions your customers use most, without losing the features your website already has.
MobiLoud is a full-service, done-for-you solution, meaning we take full responsibility for your app. We don’t just provide software. We work like your app team, handling everything from setup to publishing and ongoing maintenance, so you don’t have to worry about the technical side.
Unlike DIY builders or template-based solutions, MobiLoud ensures you have a fully branded, high-performance app without the headaches of traditional native development.
Building a native app from scratch is slow, expensive, and often unsustainable in the long run. Most custom native app projects fail over time rather than at launch, when the app and website evolve separately. Keeping both in sync becomes too slow and costly, leading to an outdated app that’s difficult to maintain.
With MobiLoud, you get all the benefits of a mobile app without the downsides of traditional native development:
If your website is your primary product and the app is meant to complement it, MobiLoud is the clear choice. You get the reach and engagement of a mobile app while keeping the speed, flexibility, and efficiency of a single web codebase.
We build, launch, and manage everything for you. Unlike DIY app builders that give you software and leave you to figure things out, MobiLoud acts as your remote app development team, handling the entire process from start to finish.
Over the years, we’ve learned that businesses don’t just need software to build an app. They need a team that ensures their app is successful. A DIY solution leaves you responsible for setup, troubleshooting, and ongoing maintenance. If something breaks due to a website update or app store changes, you’re on your own.
With MobiLoud, we take full responsibility for your app. We make sure it always works as intended, no matter what changes on your site or in your business. Our team is always there to assist, ensuring the app runs smoothly with a great user experience.
But success doesn’t stop at launching the app. We help you promote it, drive downloads, and make full use of push notifications to keep users engaged and increase revenue. Most businesses don’t have time to figure out app marketing or how to maximize retention through push notifications, so we guide you through the process and ensure you get real value from your app.
We’ve been doing this for over 10 years, have published 2,000+ apps, and know what it takes to build and maintain successful mobile apps. We don’t just get your app live; we stay with you to make sure it drives real results for your business.
Yes, MobiLoud works with virtually any website. Whether your site is built on Shopify, WordPress, Salesforce Commerce Cloud, Magento/Adobe Commerce, BigCommerce, any other platform, or a completely custom tech stack, we can turn it into a high-quality mobile app.
We also support headless CMS and API-driven websites, including setups built on Next.js, React, Vue, or other modern frameworks. As long as your website is mobile-optimized, MobiLoud can convert it into a fully functional iOS and Android app, preserving your existing design, content, and functionality while adding native app features like push notifications, app store presence, and improved navigation.
Unlike other app builders, we don’t require you to rebuild or redesign anything. Your app updates at the same time with your website, meaning any updates you make to your site are instantly reflected in your app without extra work.
If your business operates primarily online, a MobiLoud-powered app will provide a smooth extension of your web experience, offering users the benefits of a fast, reliable mobile app while allowing you to retain full control of your content and branding.
We offer a complete no-code configuration dashboard that gives you full control of your app once it’s live. However, to ensure the app is built optimally and approved quickly by Apple and Google, our team handles the initial configuration. With our experience, we can set up your app in the most efficient and effective way possible.
After the app is live, you or your technical team can access the dashboard to manage the app's configuration, including pages, menus, and push notifications. If you prefer, our team is always available to make any adjustments on your behalf, especially if you’re not technical. We can handle everything for you as needed.
Yes, all the features and functionality your web app or website currently has can be recreated within your iOS and Android apps using MobiLoud.
Our platform takes everything from your web app (whether it's content, functionality, or design) and translates it smoothly into a mobile app experience.
This includes all custom features, web-based plugins, vendors, and integrations (whether you're using platforms like WordPress, Shopify, or something custom-built).
You don’t have to rebuild anything from scratch. We bring everything over into your app, allowing you to maintain a single code base and website while expanding your reach to mobile app users.
Any updates or changes you make to your site are automatically reflected in the app, ensuring that the app updates at the same time with your web platform.
Whether your website includes complex custom features like product configurators, custom checkouts, unique payment gateways, or a fully custom tech stack, MobiLoud has you covered.
We can smoothly transform your site into a powerful mobile app, no matter how complex or customized your web setup may be, with minimal effort from your team.
Our process starts with a consultation to understand your vision and app requirements. After sign-up, we schedule an onboarding call to discuss customization options and guide you through completing the necessary forms.
Once your preferences are clear, we develop your app, prepare custom graphics, and share a preview for your feedback. Together, we test the app, making sure everything works as expected.
After testing, we submit your app to the Apple and Google stores, monitor the approval process, and keep you updated until the app is live. Once your app is launched, we provide marketing advice and ready-to-use assets to help you promote it effectively. We also conduct strategy sessions around push notifications to ensure you're leveraging this powerful channel to maximize user engagement.
Throughout the entire process, we ensure you have support and input at every key step, from development to post-launch growth.
Switching to MobiLoud from another platform is easy, and your users won’t experience any disruption. Your app will be published as an update on the App Store and Google Play Store, so your existing users will automatically receive the new version on their devices without needing to re-download or take any action.
MobiLoud gives you full control and ownership of your app and user base. You’ll use your own App Store and Google Play developer accounts, ensuring you stay independent. If you ever decide to move away from MobiLoud, you can take your app and users with you, keeping everything under your control.
Yes. App-only collections, promotions and content are managed from your website, and our team designs how they appear in the app.
No, you can send as many as you like! You can integrate notifications with your website (we do that for you with our plugin if you're on WordPress or Shopify) to send them automatically or send them manually. We rely on Onesignal to send notifications and you'll have full control of your own Onesignal account. They have excellent documentation if you want to integrate their API in your web application.
Yes. Your customers download your branded app from the App Store and Google Play. It has native navigation, push notifications and gestures, and it runs everything your website does.
The limitations of MobiLoud are primarily the same as those of your website. If it works in a browser, we can convert it into a mobile app.
There are some limitations for accessing certain native device features, such as the accelerometer, Face ID, or complex hardware integrations like Bluetooth and NFC. These are all out of scope for the type of applications that we provide.
If you require deep native functionality, MobiLoud might not be the best fit, as we focus on leveraging your existing web app or website to create an app and native integrations would be too complex.
For fully custom native features or hybrid apps built from scratch, solutions like Cordova or React Native might be better suited.
Our solution is ideal for most web-based apps or websites that don’t rely on highly specialized native functions.
MobiLoud is not ideal for apps requiring deep native features, such as:
- Banking apps needing Face ID or NFC payments.
- Fitness or health apps using sensors or wearables.
- Bluetooth-connected apps for IoT or smart devices.
- Games needing advanced graphics or real-time rendering.
- Video conferencing apps needing real-time multimedia control.
- Apps relying on NFC for payments or access.
For these cases, custom native or hybrid app development is a better fit.
It will take very little work to keep your app running.
The app is designed to sync automatically with your website, meaning any updates or changes you make to your site (whether it's new content, design updates, or adding new features) are instantly reflected in the app.
This eliminates the need to manage the app separately. Essentially, by maintaining your website, you're also maintaining your app at the same time.
In addition to this automatic syncing, we provide ongoing support to ensure everything runs smoothly. If any issues arise, or if you need help with updates or adjustments, our team is always available to assist.
You also have access to a dashboard where you can control app-specific features (like push notifications or app settings) without needing technical knowledge. If you're not comfortable managing these aspects, our team is always available to handle it for you.
Overall, the app requires minimal effort to keep running, allowing you to focus on your website while enjoying the benefits of both a fully functional mobile app, always up to date.
Yes, you can configure the notifications to go out automatically as a response to specific events, including new content getting published. You can also send notifications manually whenever you wish.
Our WordPress plugins and Shopify apps provide this functionality for you, so there's nothing for your team to build.
If your site doesn't run on WordPress or Shopify, but rather uses any popular web stack, you'll be able to easily connect to Onesignal's REST API to trigger notifications for any event.
No. The apps will update automatically whenever you publish anything new! There is little to add to your existing workflow, just keep doing what you're doing, easy like that!
See how your store would look and feel as a mobile app, before deciding whether to build.
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