Oops! We've received your info, but it looks like you haven't booked a meeting :(

From the moment you sign up and provide the information we need to build your app to sending you a version you can test, we take typically 5-10 business days.

However, the complete process to get your app live typically takes around a month. This timeline accounts for more than just the technical build. It includes important steps like making design adjustments, preparing app store graphics, and thoroughly testing the app to ensure it’s ready for launch.

Your involvement in the process is crucial. You’ll need to review and approve your app, sign up for necessary accounts, and provide feedback on test builds.

Once the app is submitted, the approval process from Apple and Google can take anywhere from 7-10 days, depending on feedback and any changes requested by the app store QA teams.

It’s a good idea to prepare for your app’s launch with marketing activities and materials, but we strongly recommend not scheduling anything to go live until the app is officially approved by Apple and Google.

‍

‍

‍

We cannot guarantee that your app will be approved, but we have a strong track record of getting apps approved across both Apple and Google’s app stores. While it may take multiple submissions, we are confident in our ability to eventually get your app approved.

If your app is rejected and after multiple attempts cannot be approved due to a technical issue specific to the MobiLoud platform (i.e. factors we control), we will refund any subscription fees (monthly or annual) paid, excluding the setup fees, which are always non-refundable. Please note, this refund policy does not apply if your app is rejected due to issues related to your website’s functionality, design, business model, or if your app does not meet Apple or Google’s store guidelines. For example, certain business activities or app types may not be allowed on the platforms, and these factors fall outside of our responsibility.

‍

We invest a significant amount of effort into every app from the moment you sign up. MobiLoud isn't just a tool, it’s a full-service solution where our team partners with you to ensure your app is successfully launched.

Due to the custom nature of our work and the resources involved, we are unable to offer refunds. This applies to setup fees, monthly fees, and annual fees.

The only exception is if your app is repeatedly rejected by Apple or Google due to a MobiLoud platform-specific functionality issue outside of your control. In this case, we will offer a refund for any monthly or annual subscriptions paid, but not for setup fees. However, this does not cover rejections based on your website's functionality, business model, design, or the type of business you operate. For example, Apple and Google have specific requirements around licensing and the types of apps they allow, which are factors outside our responsibility. Similarly, we will not provide refunds when you choose to proceed with a mobile app with us but are dissatisfied with the options offered by Apple and Google around monetization and in-app purchases e.g. If you're unable to use your website's subscription mechanism to sell content in your app.

This policy reflects the shared commitment required to ensure a successful app launch.

You pay a recurring monthly or annual fee because MobiLoud is more than just a one-time service.

The fee covers the ongoing license for our platform and ensures continuous support from our team.

We keep your app updated, optimized, and ready to perform at its best, while also handling all technical aspects like updates, app changes, and ensuring compliance with app store requirements.

It's not just about app updates when there's a new iOS or Android version. This ongoing element is critical for maintaining a high-quality app that adapts as your business grows and your website changes.

Our team also helps you with app marketing, user engagement strategies, and maximizing the impact of push notifications to keep your users engaged and generate incremental revenue.

‍

The setup fee covers all the hands-on services our team provides to ensure your app is polished and ready for launch. This includes optimizing your website and app to work seamlessly together and feel like a native app.

We make design improvements, add functionality from third-party apps or plugins, and handle any graphic design needs to ensure your app looks great.

Our team also conducts multiple rounds of testing to guarantee your app works as intended, bug-free.

We take care of setting up your app store pages, preparing screenshots, and managing the technical aspects of submitting your app to Apple and Google.

We’ll also guide you through the process, making adjustments based on your feedback.

Beyond the launch, we help you build an effective promotion strategy to make your app known to customers.

We guide you on how to use push notifications to drive engagement and increase revenue, offering ongoing support through strategy calls and materials to ensure your app’s long-term success.

‍

Yes, if you're not on a contract, you can cancel anytime with a 30-day cancellation notice.

At the end of your paid subscription period, you will close your account, delete the app, and ensure the app is removed from the App Store and Google Play, or replaced by one from another vendor.

We don't offer partial refunds. Once fees are paid, they will cover the full period without exceptions.

Active users are the number of people who download and use your app within a 30-day period. You can track this easily using tools like Google Firebase or Google Analytics.

We charge based on active users for two key reasons. First, it ensures our business model is aligned with your success. As your app grows, our pricing scales with it, meaning we're invested in helping you increase engagement and revenue. We provide ongoing support to help you make the most of tools like push notifications and work with you on strategies to grow your app’s impact.

Second, more active users create higher demands on our systems and support. As your app becomes more popular, it requires additional resources, technical assistance, and system capacity. By charging proportionally, we can ensure that we’re able to maintain a high level of service and support as your app scales, even if you reach millions of users.

The monthly or annual fees you pay cover not just the license for you to use our platform but also the support of our team of developers, designers, customer success managers, and marketers who help you with your app's launch and ongoing operations.

You start paying monthly fees from the moment you sign up with us because we spend significant time and commit resources to your app right from the start.

Our team is actively working on your app from the moment you pay your first invoice, and the monthly fees reflect the continuous effort and collaboration required to ensure a successful launch.

Billing from the start ensures that both parties are committed and allows us to maintain the high level of service necessary to deliver a high-quality app, regardless of how long it takes to go live.

‍

Yes, you need to register as a business for both Apple and Google developer accounts. This is so you're fully in control of your mobile app and you own the relationship with both Google and Apple.

To register, your business will need a D-U-N-S Number. This is a unique nine-digit identifier assigned to businesses by Dun & Bradstreet, used worldwide to verify a company’s legal status and identity. Both Apple and Google use this number to ensure that your business is legitimate.

Once you have the D-U-N-S Number, you can proceed with registering for both the Apple Developer Program, which costs $99 USD per year, and the Google Play Developer Program, which has a one-time registration fee of $25.

We encourage you to initiate the registration process with Apple and Google right after signing up with us, to avoid any hold-ups later. By the time we have completed work on your app, your accounts should be ready to go.

Note we don't support individual or personal accounts.

‍

No, you don’t need to sign a contract to work with MobiLoud.

You can start by selecting the right plan for your business, and we will bill you on a monthly basis. It’s a simple, flexible process. If you prefer the stability and potential cost savings of a contract, feel free to contact us to explore that option.

Our team is available to discuss which approach makes the most sense for your needs.

‍

Building and managing an app with MobiLoud is incredibly simple.

The process requires minimal time and effort on your part. You’ll only need to spend around 5-10 hours on the initial setup. This includes providing essential assets like logos and images, registering your Apple and Google accounts and answering a few questions to help us understand your needs.

From there, we take care of everything. Our team handles building the app, optimizing it for iOS and Android, and submitting it to the App Store and Google Play. You don’t need to worry about the technical steps.

Once the app is live, managing it is even easier. Your app is linked directly to your website. Any updates you make to the site (whether it's content, design, or functionality) automatically sync to the app.

There’s no need to update the app separately. You can focus on maintaining your website, and the app will stay up-to-date automatically.

With MobiLoud, you get the benefits of a native app with minimal ongoing effort.

‍

‍

We work closely with you from the start to guide you through promoting your app and ensuring it’s a success.

Our team helps implement site changes that can drive downloads, such as adding smart app banners and buttons to key areas of your website.

We'll also provide you with a full strategy to promote your app effectively to your existing audience.

This includes tactics like:

1. Adding app download prompts in multiple places on your website and at different points of engagement with your customer.
2. Offering a welcome discount for new app users (e.g. a discount to encourage downloads).
3. Using push notifications to keep customers engaged and bring them back to the app with exclusive offers.

Once these are executed, we see our customers adding thousands of app users every single month and eventually generating 15-25% of their revenue from their mobile apps.

Switching from an existing app to MobiLoud is very easy. We ensure a smooth transition with minimal disruption to your business and no impact on your app users.

The new app is delivered as an update to your existing app, so your customers won’t have to download anything new. They will simply receive the updated app when it goes live, ensuring no interruptions in their experience.

To make this transition even easier, we offer a special deal for businesses switching from competitors. We waive all setup fees and provide a discount equivalent to what you're paying them, so you're not paying double during the transition, if there's any overlap.

Most customers save 20% to 50% by migrating over to MobiLoud from their existing vendor.

Our team handles the technical aspects of the switch, including building and submitting the new app to the App Store and Google Play. You can expect a high level of hands-on service and support throughout the process, for a hassle-free migration. Everything is done for you by your team, and it's just a matter of weeks to get your new app live.

By switching, you’ll benefit from a platform designed to save you time and money while offering a more powerful, flexible mobile app solution.

‍

MobiLoud is a software solution and a service to turn your website into a mobile app that leverages your existing mobile site and its functionality and design. We build your mobile app by combining your website with our native elements for navigation, push notifications, and other app-specific functionality.

We don't offer custom development services, but your web development team can make any sort of change and build any sort of experience in your mobile app by simply building it on the web and using a few lines of code to identify the app and create a specific app-only experience.

As part of our service, our team implements small tweaks to your website for a better experience when it's loaded within your app. This includes removing site footers, widgets or pop-ups, or elements that don’t offer a good mobile experience or aren’t allowed in mobile apps. We handle these changes using our experience from publishing over 2,000 apps to ensure a smoother in-app experience and get your app approved on both Apple and Google stores.

After your app is live, we’re also happy to make similar small changes based on your feedback and requests. However, we don’t offer custom web or app development or extensive modifications of your site's design, beyond what's described above.

Our platform, though, is highly flexible, and there's no limitation to what you can achieve with just web development. You can build almost any app functionality, provided that you can find a solution to build that experience on the web.

We provide documentation to help your web development team or agency to implement app-only features, pages, or unique app experiences.

‍