What Sana Commerce merchants actually need to know
An app channel for Sana Commerce brands, without the storefront rebuild
The question is not whether a mobile app makes sense for your Sana Commerce store. It is how to launch one without spending six figures on an agency engagement, hiring a mobile team alongside your Sana and ERP integration engineers, or rebuilding the storefront you have already invested years in.
Push reaches customers where email and search cannot
Email open rates have fallen for years, and the promotions folder eats a large share of what does get delivered. SMS works but carries TCPA-style compliance overhead, costs that scale with volume, and a customer-experience cap before opt-outs climb. For Sana Commerce merchants leaning on email and the existing Sana web storefront as the only repeat-order channels, the retention-channel ceiling sits well below where it used to.
Mobile apps change the shape of the channel. An icon on the home screen, persistent login, push notifications direct to the lock screen, and the install itself as a signal of your best customers. Push reaches the customer where email and SMS cannot, and app users are already opted in by definition. For B2B Sana Commerce merchants, push extends into order status, approval workflows, back-in-stock alerts, requisition list updates, and contract renewal reminders, channels email handles poorly.
Across the ecommerce category, app users convert at 3-7x mobile web rates, spend 10-50% more per order, and deliver roughly 3x the lifetime value. The ecommerce brands MobiLoud has shipped apps for show the same pattern: Pharmazone drives 63% of online revenue through the app, with abandoned cart push converting at 22%. Sleefs ships 3x revenue per user and 30% higher AOV. XCVI drives 4.8x revenue per app user against the same brand's mobile web. Modere shipped a multilingual app during a replatform and put it in the store in weeks, not quarters.
Every other path rebuilds your Sana Commerce storefront from scratch
The other routes to a Sana Commerce mobile app all ask the same thing: rebuild your storefront in a separate codebase. Custom native (Swift, Kotlin, React Native) means replicating every ERP-driven flow Sana already handles for you: live pricing from SAP S/4HANA or Dynamics 365, real-time stock, customer-specific catalogs, contract pricing, account hierarchies, approval workflows, requisition lists, and the long tail of B2B logic Sana wired into the web storefront, all in a different language and on a different release cycle. The team then carries the duplicated work going forward: every ERP update, every pricing rule, every customer-specific catalog change ships twice.
The cost is real (in-house mobile teams run $500K-$1M+/year fully loaded; agencies $500K-$1M+/year, with enterprise-grade builds exceeding $1M), but the deeper problem is the duplication itself. You are not paying for a mobile app; you are paying to maintain a second version of your Sana Commerce storefront and a second bridge to your ERP, separate from the first one. PWAs sit in a related trap: they look app-like in a browser but lack App Store and Google Play presence, require manual home-screen install on iOS, and cannot send push the way a real native app can.
Your stack stays the source; our team owns the iOS and Android side
MobiLoud is the combination of a native platform and a service team. The platform bridges your live Sana Commerce storefront to an iOS and Android app and brings the features a native app needs built in: push notifications via OneSignal or Klaviyo, deep links into any page, persistent login, native navigation, smart banners, in-app payments, and analytics tied into GA4, Firebase, or Triple Whale. The native integrations you would otherwise build once-per-app are built into the platform once.
Together, your existing Sana Commerce storefront plus our platform is a custom mobile app experience, built on the storefront you already operate, not a second one you rebuild from scratch. Every ERP-driven price, real-time stock count, customer-specific catalog, contract pricing rule, B2B account hierarchy, approval workflow, and Sana storefront customization that ships on the site shows up in the app automatically.
Your Sana Commerce team builds for the app the way they build for the site: Sana storefront customizations, ERP configurations, B2B workflows, account hierarchies, all on the release cycle they already run. Our team guides on the app-specific patterns and applies direct customizations to the app experience when something needs to look or behave differently in the app. The native SDK integrations that come up infrequently (custom payments, native analytics, a barcode reader for warehouse workflows) we handle from our side, and we run the iOS and Android operational track: builds and submissions under your developer accounts, OS update cycles, certificate renewals, and store policy.
"In a very short amount of time, you got it up, you got it live in the app store."
Modere, on shipping a multilingual app on MobiLoud during a replatform. A global B2C and B2B brand running 7 languages and 10 markets, app live in 4 weeks with zero customer complaints during the migration.
After launch is where the channel actually compounds
We are focused on the results we see Sana Commerce customers achieve regularly. The launch playbook is where we start: install prompts on your site, smart banners on mobile web, QR codes on invoices and packing slips, email announcements to your existing customer base, and an app-user incentive to drive the first wave of installs. The push strategy gets built into the integration we set up (order updates, back-in-stock alerts, B2B order status changes, approval workflow notifications, requisition list updates, contract renewal reminders, promotional campaigns), all running directly in your existing Klaviyo or OneSignal account.
On Enterprise, the work does not stop at setup. Your customer success manager runs monthly performance checkpoints against peer B2B merchants, builds analytics dashboards on the app channel, reviews what is working in the category, and proposes what to try next. The push strategy gets refined as the channel grows.
We have done this 2,000+ times across the ecommerce category. The results above are not exceptional. They are what the channel delivers when it is launched and run properly. The fastest way to know whether it works for your Sana Commerce storefront is the free preview: we build a working version of your Sana Commerce mobile app from your live storefront in roughly 5 to 7 working days, so you can see exactly how it looks and feels before you commit to anything.